Refunds & Returns
If you are product is tampered while your purchase, simply return the goods to our warehouse within 2hrs of receiving it. Refund policy is available for creation perfume and concentrated oil only. Requested refund money will be transferred to customer account within 15 working days after deducting the delivery charges. We learnt from years of experience most of the order returns due to wrong size selection from the customers. To avoid that common mistake we always help our customers to choose the correct size for them.
The cost and safety of the goods are your responsibility until they reach us. Therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery. Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.Refund Options :
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:- Money Back (Same method used to pay, whether Razor pay or Debit/Credit Card payment)
Incorrect Goods/Faulty Product Received.
We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact us immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advice on how to proceed with the return.
If you have not yet received your order, please contact our customer care as soon as possible to arrange a cancellation before the order is dispatched for a full refund. Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding shipping charges only for the certain category of the products excluding the fresh category.
Dubai - United Arab Emirates
Exclusion to the Policy